What are Pocket Nappies?
Pocket nappies consist of a waterproof outer and a fleece inner. There's an opening along the back of the nappy which creates a ‘pocket’ and into this you ‘stuff’ absorbent pieces of material called ‘boosters’ and ‘inserts’.
Pocket nappies are very simple to use, and very quick to dry. They are great for childcare as their application is very similar to a disposable nappy.
We have two styles of pocket nappy; our regular Pocket Nappy which includes double leg gussets or our Onesize Pocket Nappy which grows with baby.
What are LittleLambs different nappy styles?
LittleLamb nappies can be broken down into two categories; Pocket Nappies and Fitted Nappies.
Our pocket nappies are available in two options; our regular Pocket Nappy which is available in three sizes, or our Onesize Pocket nappy which has adjustable poppers to grow with the baby.
Our fitted nappy is available in multiple options; bamboo, bamboo without velcro and cotton. Fitted nappies need to be paired with a wrap to make them waterproof.
We also have a reusable swim nappy.
Usually, people would use pocket nappies for daytime, and a fitted nappy and wrap combo for nighttime. Fitted nappies are fine to use for the daytime, but generally, pocket nappies won’t be absorbent enough to use for nighttime.
What is 'The Real Cost of Nappies'?
You’re going to love this, using LittleLamb cloth nappies will save you money on your first baby and even more for subsequent babies.
NHS paediatricians suggest newborns should be changed 10-12 times a day and older babies about six times ending 2 ½ to 3 years later with just one used at night. Assuming an average of seven changes every 24 hours over baby’s nappy wearing career and you’ll use about 6500 nappies.
Check out the price of quality disposables in your local store and multiply by six and a half thousand. We estimate if you choose to use disposable nappies you will be looking at spending around £1000 for each baby.
To compare, add the cost of LittleLamb kits to the cost of laundering of £1 a week* and you’ll immediately see the savings. Using them on subsequent babies will save you even more.
More to the point - would you like to wear paper knickers?
*The laundering costs include detergent, electricity, water and even the wear-and-tear of your washing machine.
How many real nappies will I need?
This is always a tough question to answer, as every family has a different routine and lifestyle. We think 20 nappies will be suitable for most families, if washing to our recommended two day wash cycle is followed. With 20 nappies it will give you ten nappy changes a day at the start - when you use the most and as time goes on baby will use less each day and you’ll be able to relax a little with the routine.
Our most popular sale is the 20 Standard Kit in Bamboo. It gives parents a decent amount of nappies to start with and they then top up with 'specials' as time goes on and once you are on our radar we will keep you up to date with our new edition print ranges and special offers.
What size nappies will I need?
Size 1 fit from 9lbs to 20lbs
Size 2 fit from 18lbs to 38lbs
Size 3 fit from 30lbs upwards.
We have spent a lot of time over the past 20+ years perfecting the sizes and only rarely do we receive an email saying the customer isn’t happy with the fit. However please remember that babies come in all different shapes and sizes so the above weight and age range should only be taken as an estimate. If you have any questions about size and fit please get in touch firstname.lastname@example.org
Most babies will change shape many times during the early years. It’s quite common for a baby to start using the size 2’s sooner than expected and then to return to fitting the smaller size again once baby has started being mobile and have lost some of their tubbiness.
Our OneSize nappy will fit 90% of babies from birth to potty but sometimes a newborn is too small - we suggest waiting until the baby is at least 9lbs.
What age do the sizes fit?
Size 1 will fit most babies from birth to 9 months. If your baby has a low birth weight the size 1 will not fit until baby reaches 9lbs as the leg elastic will be baggy and containment will be compromised.
Size 2 is designed to fit from around 8 months (20lbs) to 2.5 years (38lbs).
Size 3 fits from 30lbs and is designed for toddlers who don’t quite get the hang of potty training, especially good for night time. A lot of babies will be potty trained they reach this size so will only need the first two sizes.
Should I use Disposable or Washable Liners
Ah this old chestnut. Don’t worry, disposable liners aren’t essential for the nappy system to work but they do make life just that little bit easier. They let the wee through to be absorbed into the nappy whilst catching the poo for easy disposal.
Littlelamb disposable liners are convenient but do have a financial cost over time which is why most of our nappy styles come complete with a washable liner that will last the life of the nappy.
Disposable or washable? I use disposable when I'm out and about and washable at home.
Visit our Nappy Guides page for more info.
What nappy wraps do I need and how many?
LittleLamb bamboo, cotton and microfibre nappies are designed to fit perfectly inside LittleLamb wraps. We designed our wraps not only to fit our nappies perfectly but also with other brands of real nappies in mind so we believe it’s probably the best all-rounder.
The wrap is the waterproof aspect of our nappy system. We take baby-soft polyester and bond a urethane film to the inside - PUL. The film, under a microscope, would look a bit like a layer of baked bean tins on your countertop. They are pressed together but as they are round there are still gaps between. The gaps are big enough to let air molecules pass through but small enough to stop all the larger fluid molecules.
We sugget purchasing one wrap for every three nappies as you only need to change the wrap when it is soiled. We do not recommend using the same wrap for more than 12 hours and we believe you should always use a fresh wrap for nighttime.
Wraps are only needed for our bamboo, cotton and microfibre nappies. You don't need a wrap for the OneSize or Sized Pocket nappies.
Why are Littlelamb nappies such good value?
Simply put, we do not add a huge profit margin to our products. Our fundamental belief and grounding policy as a company is to ensure cloth nappies are accessible to everyone, so we keep our bulk prices down purposefully. Above all, we believe that an environmentally friendly product shouldn’t attract a premium price.
We manufacture our nappies ourselves in Turkey and sell them directly to our customers. We start with tons and tons of raw fibre to keep the price down, spin it into yarn, knit the fabric, cut it to our own design, sew and then ship to our holding warehouses in Wales. We do not do huge and costly marketing campaigns as our word of mouth from happy customers is the best marketing there is so we don’t have to add on big marketing costs to our prices. It is not flashy and its not rocket science. Simply put, we make great, functional nappies that do what a great, functional nappy should do.
What are the advantages of Little Lamb Pocket Nappies?
Pocket nappies are very quick drying, slim and easy to fit on baby. They look similar to a disposable nappy so they are a good option for childcare.
Our Pocket Nappies have a double gusset on the legs for great leak protection, and they come with 1 x bamboo pocket insert; a large square of woven bamboo material that is folded into three and inserted into the pocket to create a very absorbent nappy.
Little Lamb Pocket Nappies are available in three sizes so it is easy to get a good fit, suited to the babies weight range.
Pocket nappies are easily customisable for absorbency; if the nappy is leaking, it generally means it needs more boosters or inserts in the pocket.
What are the advantages of Onesize Pocket Nappies?
The biggest advantage of the Onesize Pocket Nappy is the money-saving aspect - you’ll only need to purchase once as the nappy grows with the baby thanks to the clever popper configuration on the front of the nappy.
Onesize Pocket Nappies are also fast drying and slim, and once you get the hang of how to use the poppers, they are easy to fit on baby.
Pocket nappies are easily customisable for absorbency; if the nappy is leaking, it generally means it needs more boosters or inserts in the pocket.
What are the advantages of Fitted Nappies (bamboo + cotton)?
Fitted nappies are the most absorbent nappy system available in cloth nappies because they are made completely of absorbent materials which is then covered by a wrap to make it waterproof. Fitted nappies can easily be boosted with more pieces of absorbent materials so can last a really long time before needing to be changed, so are perfect for nighttime or long car journeys.
Why use cloth nappies?
Using cloth nappies will help preserve the environment for your babies future by not clogging up landfills. Typically one baby used 6500 disposable nappies from birth to potty training, this is equivalent to one tonne of waste per baby!
Reusable nappies use 3.5 times less energy, 8 times less non-renewable materials and 90 times less renewable resources than ‘disposables’.
Cloth nappies are made from natural and recycled materials, so they are the ‘no nasties, more sustainable alternative to disposables.
They are also super cute, and give the baby a well-padded bottom which is great for when they are learning to walk!
How to was cloth sanitary pads
Rinse after use to reduce staining and store in a wet bag.
Wash in a warm wash (40-60°C) with the recommended amount of powder detergent for the load size and water hardness.
You can wash pads with other items, especially if you have rinsed the pad because most of the blood will have already been washed away. Washing the pads with other items means you are saving energy and money. Washing pads with cloth nappies is ok too!
Hang to dry outside or close but not touching a heat source, or low heat tumble dry.
Do not use bleaching agents or fabric softeners.
How to wash reusable breast pads?
Wash in a warm wash (40-60°C) with the recommended amount of powder detergent for the load size and water hardness. Washing them in the small mesh wet bag means you won’t lose any. You can wash breast pads with other light colour items to save you energy and money. Washing with cloth nappies is ok too!
Hang to dry outside or close but not touching a heat source, or low heat tumble dry.
Do not use bleaching agents or fabric softeners.
Use and Care
How do I wash nappies?
Washing nappies is really very simple so please do not panic or be put off.
Store dirty nappies in the nappy pail, separating any washable boosters, inserts or liners and closing the Velcro tabs over on themselves. When you have a load ready, them in the washer on a 40˚ wash with half the recommended dose of detergent, give them an extra rinse and air dry. Thats all there is to it.
While there is no one routine that will suit everyone due to variables such as soiling level, machine type, load size, water hardness and cycle used, the above is a good place to start and you can tweak if needed.
Here are a few tips:
- Dry pail the nappies. This means that you just pop them in a bucket and stick the lid on. There is no need to soak nappies as modern washers and detergents are very effective.
- Soiled nappies should be washed regularly. Do not leave soiled nappies for longer than three days.
- Wash pooey nappies separately from your household laundry. If the nappies are just wet (wee is sterile) then they can be washed with other laundry.
Check the Velcro tabs are closed tightly on the nappies. Wash our wraps velcroed closed but inside out. Boosters and inserts are best removed from pocket nappies prior to washing.
We advise washing at 40˚. All our nappies can be washed at 60˚ when necessary such as if baby gets nappy rash or thrush, but the hotter the regular wash the shorter the lifespan of the nappy.
The above is all most parents need to know but for the few parents who need it we've included the sum of our knowledge below:
Detergent: In our opinion powder detergents dissolve quicker and rinse better leading to cleaner laundry.
Bio or non-bio? Biological detergent is better at stain removal than non-bio, particularly on protein based stains such as poop. We are not fans of Eco Eggs or soap nuts as we are not convinced they are effective for nappy laundry.
Dosage: We advise starting with half the recommended dose of detergent for the load size and water hardness and working up from there. The amount of detergent needed is dependant on load size, machine type and water hardness. Soft water needs less detergent to be effective and hard water needs more - possibly up to a full recommended dose. Detergent build up can cause issues - especially if your washing machine has a weak rinse program - so overdosing is not advised.
Fabric softener: Do not use fabric softener in your nappy wash - it will coat the fibres and inhibit absorption.
Sanitisers: We do not recommend using sanitisers with your nappy wash. Sanitisers will affect the elastic and Velcro components and shorten the life of your nappies.
Washing cycle: To wash nappies you need a full cycle, not an eco-wash or short wash. An eco-wash will use less water, be shorter and agitate less and nappies need a good amount of water, time and shaking to clean effectively.
Rinsing: Ensure your nappies are well rinsed. Detergent residue can be the root of problems. If you live in a soft water area always do an extra rinse. A cold water rinse is better if you have that facility.
Spin: The faster and longer the nappies are spun the quicker they will dry. Eco and shorter cycles usually have a slower spin speed and time meaning there is excess water left in the fabric making them slow to dry.
Drying: Drying nappies in direct sunshine is best as it naturally bleaches the fabric of any poo stains. Placing them by, but not touching, a heat source is effective but do not place them directly on radiators as they may scorch. Avoid using a tumble drier where possible as the fluff you clean out of the filter has to come from somewhere! If you do use a tumble dryer make sure it's on the low heat setting. Do not stretch the elastic when it is still warm from the drier.
Do not tumble dry Wraps, pockets and OneSize nappies - these air dry very quickly after shaking off any surface water.
Help and advice Email or phone us if you need any help tweaking your wash routine or if you are unsure of anything.
Phone: 0800 917 5770
or from abroad : +44 7933 297486
How do I dry the nappies?
Line drying in direct sunshine is best as the sun naturally bleaches the fabric and it’s free and kind to the planet! Near, but not touching, a heat source like a radiator is also good and the nappies can also be dried on a low heat in the drier.
If you are using bamboo or cotton nappies give them a quick flick to spread the towelling pile; it speeds up drying and makes them feel softer.
Excessive high heat in a dryer will affect the life-span of the nappies but is OK every now and then in an emergency.
Air movement is the key to drying all laundry. The warmer the air temperature the quicker the water molecules evaporate but without a draught the molecules will be attracted back to the garment*. If you air-dry the nappies inside make sure it’s a draughty spot. I use a small table-top fan for my inside drying area. If it’s set on the lowest speed all my laundry will still dry overnight. To power my fan costs just over 4p a day – a lot cheaper than a drier!
*If you weren't staring out of the window in your science lessons you'll know that water is made up of hydrogen and oxygen atoms. They stick together as one is negatively charged and the other is positive - acting like magnets. When a water molecule evaporates away from a garment it's attracted to the closest water molecule available due to the magnetism - which is usually back in the nappy. That's why laundry dried much quicker in a draught.
My nappies have gone all stiff!
A few issues caused by your washer can cause stiff nappies. Generally it's a build-up of either detergent or limescale in the fibres.
Which? Magazine surveyed 140 UK-available washing machines and found that only three rinsed ‘satisfactorily’ or higher and none were awarded an ‘excellence’ mark! A truly shocking statistic considering all washers used to, well - work properly!
60% only achieved ‘poor’ or ‘very poor’ in the rinse category – and don’t forget these are the current models advertised heavily on the TV.
Why is this? Well, all manufacturers are after a good eco-star rating as consumers use it as a guide to assist their purchase. After all, we all want to make sound environmental choices.
Water is costly. It may fall from the skies in abundance but to clean it, move it and heat it all takes energy so modern washers try and get by on using very little of it. And the biggest saving of water is in the rinse cycle.
To generally cure stiffness in any towelling product always rinse twice.
On a side note – with baby eczema on the increase and washing machines not rinsing the detergents out properly it may be time to link the two? If your baby suffers from eczema try double rinsing all the laundry that comes in contact with his skin.
Will my baby get nappy rash?
Most babies get nappy rash at one time or another and if your baby succumbs don’t panic - it doesn’t mean you’re a bad parent.
Nappy rash is a catch-all phrase that encompasses a multitude of skin conditions. The two major causes are either the body’s naturally occurring flora thriving in warm damp conditions or the chemical reaction between wee and poo.
Ammonia is created when wee and poo mix for any length of time and attacks the baby’s delicate skin. In both there cases it’s recommended by the NHS that you change baby frequently, washing with warm water and pat drying thoroughly.
Do I soak my soiled nappies?
No way! Dry bucketing is recommended.
The lid will stop any odour escaping and a dry bucket is much lighter to carry.
I’d like to say that reusable nappies have made such a big comeback over the years due to the new nappy designs but I have to be generous here as some of the credit has to go to the washing machine and detergent manufacturers. Modern washing machines and especially detergents have improved so much over the last few years that soaking, or boiling on the stove, isn’t required anymore.
Why should I wash nappies before I use them?
All washable items we sell must be washed before use or they will not absorb anything. All yarn has a starch based ‘size’ sprayed on it to facilitate snag-free smooth running through the knitting machines which operate at high speed. Without it we wouldn’t be able to make the beautiful little puffy bundles of wonderfulness.
So we recommend for the best results run the nappies through a 30˚c wash a couple of times, without detergent, and the water soluble starch will be removed. There’s no need to dry between washes, just leave them in and start the cycle again.
Organic cotton and bamboo nappies will not achieve full absorption until after the first half dozen washes. Manufactured yarn is quite tight and needs to expand out creating spaces inside the individual filaments where the fluid will be held.
A six times washed nappy will hold 12% more fluid than a twice washed nappy which itself holds twice as much as an unwashed nappy and like your favourite old towel, the older it gets the more it absorbs.
How do I store my nappies?
One of the best things about using washable nappies is being able to use them for more than one baby. I found there was nothing more exciting then getting out the baby nighties, hand knitted jumpers and clean fresh nappies waiting for the new arrival.
However like all things, you do need to plan and I have written a step by step guide to storing your nappies below.
1) Wash your nappies on a 60 degree full cycle using a full dose of washing powder. This will ensure that they are fully sanitised.
2) Without removing the nappies from the machine pop it on again on a 40 degree fully cycle wash with no washing powder. This will ensure that there is no detergent residue.
3) Dry your nappies as normal but please make sure that they are bone dry as they will get mildew, smell and start to break down.
4) I found it best to store my nappies in a airing cupboard with the rest of the clean linen, just pilled up at the back.
5) I do not recommend storing in airtight containers as this creates a micro environment that can condensate and breed bacteria. I also do not recommend storing in an attic or the garage as they are usually damp cold and dark.
If you have any questions or comments please contact us at email@example.com
LittleLamb 6 Week Trial
We are so sure our nappies are so easy to use, are such good quality and outstanding value, that we offer our wonderful customers a ‘no quibble 6 week money back guarantee on our 10, 20, 40 kits. We do this because we stand for the fact that washable nappies should be available for everyone to use to help rid the world of one use plastic items.
Because we are a family business we do this to give you the peace of mind that if washable nappies do not work for your and your babies lifestyle, then you have not forked out a lot of money for your kit to sit in a box - or worse go straight to land-fill. You can simply send them back to us, washed and dried with the other items you received in the kit ( Ie, bucket or bags and liners etc) and we will refund you the full amount you paid.
‘How can they afford to do this’ you ask? Well we have a little tab on our site called ‘pre-loved kits’ and when we receive an unwanted kit, we send them to an industrial laundry then we sell them on at a reduced price. We do this in the belief that we are all working together to create a better environment for our future generations and that the guarantee will not be abused - and so far it has been really appreciated by our lovely customers so we feel it is working just fine.
If you have any returns, this is the process.
Write to Vicky@littlelamb.co.uk to explain what the problem is and why you wish to return the items. We ask you to do this so Vicky does not get random boxes appear and so we can see if there is a problem we need to address like the very very rare occasion that quality is the issue.
Then once Vicky has written back to you accepting the return, pop it in the post to us at the following address.
LittleLamb, units 5 & 6,
It is best practice to use tracked post as we do not want the item going missing. Little Lamb do not cover return costs for unwanted goods.
Once we receive the items we will check that they are laundered ( please do this before sending them back ) and we will refund the amount via the method you paid. If it was a credit card please note that it can sometimes take a month to appear on your statement.
We offer a money-back 6-week guarantee on our 10, 20 and 40 kits only. If the nappies look like they have been used for longer than 6 weeks or have been boiled to death in hot washes, bleached and abused I am afraid we will not refund the nappies but will return them to you so you can resell them yourself.
Please note our 6 week trial is only available once per customer and only on their first kit purchase. Subsequent kit orders are not eligible for the 6 week trial.
LittleLamb 6 Month Warranty
All LittleLamb products are guaranteed against manufacturing defects for 6 months from purchase, as long as care guidelines have been followed.
In the rare instance of any fault, please email firstname.lastname@example.org with a photo of the flaw and the batch code.
Use of the following will void warranty:
Nappy sanitisers (Napisan etc.)
Bleach, bleaching products (Oxy 10, vanish etc.)
Washing soda, borax or bicarbonate of Soda.
Limescale removing products (Calgon etc)
Ecover, feedback of poor results, difficult to rinse thoroughly leaving residue and causing issues.
What is ClearPay?
Clearpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
How do I use ClearPay?
Just shop on LittleLamb and checkout as usual. At checkout, choose Clearpay as your payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order – it’s that easy!
Please note, all items in your shopping bag must be eligible for Clearpay, and the bag value must be between £10 and £800.
Can I use ClearPay if I am an International customer?
Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Clearpay account.
How Does the ClearPay Schedule work?
All Clearpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal instalments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
How do I exchange or refund a purchase made with ClearPay?
Clearpay returns follow our standard return process. Please note, refunds for Clearpay will be refunded from LittleLamb Nappies to Clearpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Clearpay online account. Have more questions about Clearpay to help.clearpay.co.uk.
It is FREE delivery for orders over £40 to all UK and Irish addresses and that is including the beautiful little islands just off Scotland. Any orders under £40 will be charged £3.
Do you ship worldwide?
Our clever new website should be able to tell you how much the shipping costs will be. However please be aware that we DO NOT PAY YOUR TAXES OR DUTIES as we wouldn’t have a clue where to start with all the different laws in the countries we shop to.
Like everywhere you shop online, Littlelamb collects your personal information. Think of it as our way of getting to know you better. It means your orders are processed lightning-quick and we can send offers tailored to you, for things that you’ll actually want (our amazing sales, for example). And if there’s a problem with your order (unlikely, but it does happen), it also means we can deal with it super-speedily.
Since we have your details, it only seems fair for you to have ours. Nap-Ease. Ltd is a company incorporated in England and our company number is 04062705. Basically, we make sure to tell all concerned about the information we have squirreled away. Honesty is the best policy, after all.
Still got a burning question? Feel free to contact us at:
The Data Protection Officer
Capel Hendre Workshops
You can also call us on 01269845455 or email email@example.com
How We Learn About You
With the magic of what happens behind the the front end of the website, we collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers,), email address, and phone number. We refer to this information as “Order Information”.
This all combines to make it super fast and super easy to zoom your order out of the door and into your eagerly awaiting hands. We do not share this information with any other body at all.
What We Need To Know
Let’s start with the basics. Our customers are more than a name and address, but we need to know these so we can send those packages of style direct to your door, as well as verify your payment details and let you know about new offers.
We’ll also need your email address – yes, so we can send your order confirmation, but also specially tailored Littlelamb offers and other news. Don’t fancy being the first to know about our sale? You can unsubscribe by clicking the 'unsubscribe' link at the bottom of our last email at anytime, or just email firstname.lastname@example.org. We’ll start the process straight away, but it might take up to five days to be completed.
What else? We ask for the details of your payment card, when you place your order, and need to know you’re over 18. It’s only then that you can legally enter a contract or buy something with your own money. Congratulations.
Some information we ask for is optional – give us your phone number and we can call or text about your orders. This is handy when the courier can’t find your address, for example, or if there is a problem with your order.
Processing Your Information And How We Use It
Remember, we’re in this together. When you shop with us, you’re entering a contract and that’s one of the bases we use for processing your data. If that sounds heavy, think of it this way: for your order to end up where it belongs – on your babies bottom – we need some of your information. We use it to make sure things go smoothly and with our customary style. We also use your data for fraud prevention purposes, to verify you are really a customer shopping for a nappy, rather than someone up to no good.
We like to keep you in the loop at Littlelamb so, from time to time, we’ll send you catalogues, special offers and promotions by post and email. Under data protection law, it is considered a legitimate business interest for us to use our customers’ details for direct marketing, so it is our intention to do so. However, we understand that not everybody wants to receive marketing, so if you do not wish to receive any further email messages from us, (and we quite understand if you don’t, but remember that if you unsubscribe we will not be able to send you sale details before anyone else) please update your preferences by clicking the 'unsubscribe' link at the bottom of our last email, or email us at email@example.com
Thanks, but no thanks: if you do not wish to receive any further posted mailings from us, please contact us.
You can always contact us by clicking here and we will update your preferences for you (we’re nice like that). Please ensure you include your full name and address as well as account number, if applicable.
Our IT team cleverly encrypt your credit card information before it travels over the internet, ensuring your transactions with us are private and protected. In addition, we only accept orders from web browsers that allow communication through SSL technology (that’s Secure Socket Layer), meaning you won’t inadvertently place an order through a dodgy connection. Most web browsers support this security.
This is serious stuff so your payment details stay encrypted until we process your order and, when we do that, it’s on computers that aren’t connected to the internet (yes, they do exist). This encryption makes it virtually impossible for anyone without permission to read the information you’ve given us. We believe you deserve the best, whether that’s nappies, customer service or internet security, so the encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world’s most respected certification body for internet firms. Think of it as a safe with a combination that no one is likely to work out.
Sharing Your Information With Others
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
How long is your information kept
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. So basically for as long as you keep shopping with us we like to think we’re ‘in a relationship’.
As an EU citizen ( and we believe everyone else who visits us ) you have a right to access any data we hold about you and we will deal with any subject access request within 30 days because we like to be helpful. Please contact firstname.lastname@example.org or write to the
Data Protection Officer,
Capel Hendre Workshops
marking your request “subject access request” and giving us your name, address, email address and account number so we can get hold of it in a jiffy.
You have the right to ask us to stop processing your data. Please contact us here to let us know if you want us to erase, stop or amend any part of our processing and as far as we are able to (when taking into account our own legal obligations) we will do so.
If you have any complaints, you can contact us (see details below) and we’ll do our utmost to get to the bottom of things. If, after contacting our Data Protection Officer you feel your complaint has not been dealt with satisfactorily, the supervisory authority for data protection in the UK is the Information Commissioner’s Office (ICO) which you can contact on 0303 123 1113 or via their website at ico.org.uk.
You have the right of portability over your data (i.e. you can ask us to pass the information we hold on you to a third party in machine readable format). Let us know if you want us to do this by contacting us at email@example.com
Our contact details are as follows:
Units 5 & 6,
From the UK 0800 917 5770 or 01269 82 57 58
From outside the UK +44 1269 82 57 58
Email : firstname.lastname@example.org
Or click here to contact us via our online form.
What are EcoCredits?
EcoCredits is our online loyalty program designed to treat customers like you with wonderful rewards and benefits you deserve. You can use your EcoCredits to earn discounts off purchases, so the more you collect the more you save.
How do I join EcoCredits Rewards?
Simply create an account with LittleLamb and you will be automatically enrolled. Or you can sign up via the purple pop-up tab at the bottom right of the screen.
Can I claim reward points for past orders?
Sorry no. You need to join our rewards scheme prior to placing an order for credits to be allocated. We cannot back date credits to orders placed prior to joining our rewards scheme as it is fully automated.
How do I write a Review?
Our reviews are for verified buyers only - so you can trust they are honest and true. After purchasing, you will be sent an automatic email to review our products within 14 days. Please follow the link in the automated email to write your review - the email subject is "So, what do you think?" if you want to search your inbox for the notification.