COVID19 - A Note From Us
COVID19 - A message from us.
May 12th 2020
Firstly a huge thank you for thinking of LittleLamb during this time of uncertainty and isolation, we hope everyone is safe and healthy at home. We have been overwhelmed with the support from our LittleLamb Community and want to say a big welcome to new families who are turning to cloth as the a reliable essential item to always have at home.
It has also been great to see our LittleLamb social media pages light up with at home content - seeing our gorgeous customers and their cloth bum snaps helps us stay positive and connected.
We are currently open and dispatching orders. As a small family company, our families health comes first, so we are doing all we can to keep ourselves safe and well while working. We have split into two separate teams who will work opposing days, the warehouse will be sanitised at the end of each day, as well as the usual precautions.
As a result of the reduced team size, processing of orders will be a little slower over the coming weeks, but we are working hard to get your order to you as soon as we can.
We will respond to your emails as usual, working from home. Please email email@example.com for anything at all. Please send all queries to our email rather than FB or Insta as our inbox is easier to manage, and we can respond quicker.
Check back here for any updates.
Be kind, take care and look after each other.
Vicky and the LittleLamb team x
Shipping and Dispatch Updates:
12th May 2020
We are delayed by 5-7 days on all orders - please allow us this time as we are working as hard as possible to get these orders out to you. Please try not to email us asking where your order is as answering emails means we have less hands to pack.
Once you receive your dispatch notification, please refer to the below shipping guides:
- Smaller packages - Royal Mail 2nd class will take 6/7 days to arrive after you receive your dispatch confirmation, it is usually 2/3 days, but Royal Mail are running much slower due to staff shortages and greatly increased demand.
- Larger parcels are via DPD courier service, it is a fully tracked next day service (UK mainland) you will get notifications from DPD with your 1 hour delivery window.
DPD have sent us the following notice if you are concerned about signing the hand held devices:
DPD Local drivers can still make the delivery and will use the Deliver to Neighbour option available to them to capture an image of the property and a Proof of Delivery name. The driver can also sign the delivery screen and record this as a Refused to Sign incident which is referenced as RTS on tracking screens. These processes allow us to accurately capture and record all deliveries as we would normally do and to provide you with full track and trace reporting.
If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot.
We can no longer ship to Italy, but we continue to ship to every other country. Please check with your local postal services to see if there are any delays.